Last updated: October 21, 2026

Crest Prospect (“Crest Prospect”, “we”, “us” or “our”) is a digital marketing agency based in Nagercoil, Tamil Nadu, India. We help businesses grow through SEO, content marketing, paid search, display and social advertising, social media management and web development.

This Privacy Policy explains what personal data we collect when you visit crestprospect.com (the “Website”), contact us, book a strategy call or work with us as a client, how we use it, who we share it with, and the choices you have. By using the Website, you confirm that you have read this policy.

We handle personal data in line with the Digital Personal Data Protection Act, 2023 and the rules made under it, the Information Technology Act, 2000, and other applicable laws.

1. Who we are

Crest Prospect is the data fiduciary for personal data collected through the Website.

Legal entity name: Crest Prospect Private Limited 

Registered address: 341/A, Rajiv Gandhi Street, Nagercoil – 629003, Tamil Nadu, India Phone: +91 72008 89037 

Email: info@crestprospect.com

2. Personal data we collect

We collect only what we need to run the Website and deliver our services.

Information you give us directly. When you fill in a contact form, book a strategy call, email us or message us, we may collect your name, business email address, phone number, company name, job title, website URL, your marketing goals and budget range, and anything else you choose to share in your message.

Information collected automatically. When you browse the Website, we and our service providers may collect your IP address, browser type and version, device type, operating system, language, pages viewed, time spent on pages, referring website or search term, approximate location and the date and time of your visit. This is collected through cookies and similar technologies (see Section 6).

Information from clients. When we run campaigns or manage accounts for a client, we may access data the client gives us or authorises us to access, such as analytics data, advertising account data, CRM and lead data, website data and social media account data. We use this data only to deliver the agreed services (see Section 8).

Information from third parties. We may receive business contact details from public sources such as LinkedIn or company websites, and from referral partners, for legitimate business outreach.

We do not knowingly collect sensitive personal data such as health information, financial account numbers, government ID numbers or biometric data through the Website. Please do not send it to us.

3. How we use your personal data

We use personal data to:

• respond to your enquiries and schedule and run strategy calls
• prepare proposals, quotes and contracts and deliver our services
• send invoices, process payments and keep business records
• send you updates, insights or offers about our services, where you have agreed or where the law allows. You can opt out at any time
• understand how the Website is used and improve its content, performance and user experience
• measure and improve our own marketing, including through analytics and advertising platforms
• keep the Website and our systems secure and prevent fraud and misuse
• comply with legal and tax obligations and handle disputes

4. Legal basis for processing

We process your personal data where:

• you have given us consent, for example by submitting a form or accepting cookies
• processing is needed to take steps toward, or carry out, a contract with you
• processing is needed for a legitimate use permitted by law, such as responding to an enquiry you made, or meeting a legal obligation
• for visitors in the European Economic Area, the United Kingdom or similar regions, processing is in our legitimate interests in running and promoting our business, balanced against your rights

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing done before you withdrew.

5. Who we share your data with

We do not sell your personal data. We share it only as needed and only with:

• Service providers who work for us, such as website hosting, email and communication tools, scheduling and CRM platforms, analytics tools, project management tools, accounting and payment providers, and cloud storage. They may use your data only to provide their service to us.
• Advertising and analytics platforms such as Google, Meta and LinkedIn, where we use their tools to measure and improve our marketing.
• Professional advisers such as lawyers, accountants and auditors, under confidentiality duties.
• Authorities and courts, where we are required to by law or to protect our rights, safety or property.
• A buyer or successor, if Crest Prospect is involved in a merger, acquisition or sale of assets. We would tell you if your data became subject to a different privacy policy.

6. Cookies and tracking technologies

Cookies are small files stored on your device. We use them to make the Website work, remember your preferences, understand traffic and measure marketing performance.

Types of cookies we may use:

• Essential cookies keep the Website secure and functioning.
• Analytics cookies help us understand how visitors use the Website, for example through Google Analytics.
• Advertising and marketing cookies and pixels help us measure campaign results and show relevant ads, for example through Google Ads, Meta or LinkedIn.
• Embedded tools, such as our call booking widget, may set their own cookies.

You can accept or reject non-essential cookies through our cookie banner where available, and you can block or delete cookies in your browser settings. Blocking some cookies may affect how the Website works. To opt out of Google Analytics, you can use Google’s opt-out browser add-on.

7. Third-party websites and tools

The Website may link to or embed third-party services, including our booking page, social media profiles and client websites. We do not control these and are not responsible for their privacy practices. Please read their policies before sharing personal data.

8. Client data and our role as a processor

When we handle personal data on behalf of a client, for example lead lists, customer data in advertising accounts or analytics, the client decides why and how that data is used, and we act on their instructions as a data processor under our service agreement. We use that data only to deliver the agreed services, keep it confidential, apply reasonable security safeguards, and return or delete it when the engagement ends, subject to the agreement and the law. If you are a customer of one of our clients and want to use your rights, please contact that client directly.

9. How long we keep your data

We keep personal data only as long as needed for the purposes in this policy.

• Enquiries and prospect details: up to [24] months after our last contact, unless you become a client
• Client records, contracts and invoices: for the period required by Indian tax and company law, generally [8] years
• Website analytics data: as set in our analytics settings, generally [14 to 26] months
• Marketing email subscribers: until you unsubscribe

When data is no longer needed, we delete it or anonymise it.

10. Data security

We use reasonable technical and organisational measures to protect personal data, including access controls, encrypted connections (HTTPS), password protection, and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the relevant authority as required by law.

11. International transfers

We are based in India, and some of our service providers and clients are located in other countries, including the United States and Canada. Your data may be processed and stored outside India. Where we transfer data, we do so in line with applicable law and use appropriate safeguards, such as contractual protections with providers.

12. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• ask for a summary of the personal data we hold about you and how we process it
• ask us to correct inaccurate or incomplete data, or update it
• ask us to erase your personal data, unless we need to keep it by law
• withdraw consent you have given us
• get your grievance addressed
• nominate another person to exercise your rights if you die or become unable to do so

If you are in the European Economic Area, the United Kingdom or certain other regions, you may also have rights to restrict or object to processing and to data portability, and the right to complain to your local data protection authority.

To use any of these rights, email us at [privacy email address] with the subject line “Data Request”. We may need to verify your identity first. We aim to respond within [30] days.

13. Grievance officer

If you have a concern about how we handle your personal data, contact our grievance officer:

Name: Monica Email: monica@crestprospect.com Phone: +91 72008 89037 Address: 341/A, Rajiv Gandhi Street, Nagercoil – 629003, Tamil Nadu, India

We will acknowledge your complaint and aim to resolve it within [30] days. If you are not satisfied, you may approach the Data Protection Board of India.

14. Children’s privacy

Our Website and services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.

15. Marketing communications

If you receive marketing emails from us, you can unsubscribe at any time using the link in the email or by writing to sales@crestprospect.com. We will still send you service messages related to any work we do together, such as invoices and project updates.

16. Testimonials and case studies

We display client names, titles, company names and feedback on the Website only with the client’s permission. To ask for yours to be updated or removed, email sales@crestprospect.com.

17. Changes to this policy

We may update this Privacy Policy from time to time. The “21.10.2026” date at the top shows when it last changed. If we make a significant change, we will post a notice on the Website or contact you directly where appropriate.

18. Contact us

Crest Prospect 341/A, Rajiv Gandhi Street, Nagercoil – 629003, Tamil Nadu, India Phone: +91 72008 89037 Email: info@crestprospect.com Website: https://crestprospect.com